Refund & Exchange Policy

DCKart is a multi-vendor marketplace, and this policy applies to every seller on it. It sets out how long you have to raise a request, what condition an item must come back in, what we can offer you once it passes our Quality Check, and who pays the return shipping. By placing an order you agree to the terms below.

All return, exchange or refund requests must be formally submitted within 3 calendar days (72 hours) of the exact time of delivery. Requests logged on or after Day 4 are automatically rejected by our system, so please inspect your order as soon as it arrives.

Once your returned item reaches the seller and passes their Quality Check (QC), you choose how it is settled:

• Product exchange: a different size, colour, or another product listed anywhere on DCKart.
• Instant store credit: a wallet coupon code valid for 6 months across all marketplace sellers.
• Bank account refund: money back to your original payment method or bank account.

Every timeline below starts only after the item reaches the seller and clears QC.

To pass QC, the item must reach the seller:

• Unused, unwashed, unaltered and undamaged
• Free from perfume scents, makeup stains or scuffs
• With all original brand tags, price labels, hangers and packaging intact

If a returned product shows signs of use, washing, missing tags or deliberate damage, the request is rejected at QC. No refund or store credit is issued, and the item is shipped back to your address at your expense.

An unedited, continuous unboxing video is mandatory for any claim of a damaged or defective item, a wrong product, or missing items and accessories. It protects you and the seller equally on a marketplace, and without it these claims cannot be verified.

The video must clearly show the unopened package label, the opening of the outer box or bag, and the inspection of the product — with no cuts or pauses.

For hygiene, safety and seller-policy reasons, these are strictly non-returnable:

• Hygiene & personal care: innerwear, sleepwear, cosmetics, skincare, hair care and grooming products, once the seal or box is opened.
• Customised goods: tailor-made, custom-stitched or personalised items.
• Digital items: e-gift cards, software keys and vouchers.
• Clearance items: anything tagged Final Sale or Non-Returnable on the listing.
• Items with tampered serial numbers, missing tags or a missing brand box.

• Damaged, defective or incorrect items: DCKart covers 100% of the reverse shipping fee, subject to verification via your unboxing video.
• Size issue, colour preference or change of mind: a reverse logistics fee of ₹100 is deducted from your refund or store credit. We arrange the pickup either way.

• New item costs more: pay the balance online before the replacement is dispatched.
• New item costs less: we do not issue cash change — the difference comes back as an instant store credit coupon valid for 6 months.

• Go to your DCKart account → Orders, or message our official WhatsApp support.
• Open the order, choose your return reason, then pick exchange, store credit or bank refund.
• Upload clear photos, and the unboxing video if you are claiming damage or a wrong item.

Once verified — usually within 24 to 48 hours — our courier partner collects the parcel from your doorstep.

Need help with a return or exchange? Our support team is here for you.