Shipping Information

This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of products purchased through the DCKart platform. By placing an order with us, you agree to the practices described in this document.

We offer multiple shipping options to cater to your needs:

• Standard Shipping: Our default, cost-effective delivery method suitable for non-urgent orders.
• Express Shipping: Expedited delivery for when you need your items quickly (available in select pin codes).
• Same-Day Delivery: Available exclusively for specific product categories within major metropolitan areas.

Estimated delivery times depend on your location and the chosen shipping method:

Note: Business days exclude Sundays and public holidays.

Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order. Free Standard Shipping is automatically applied to all orders exceeding ₹999. For orders below this threshold, a nominal flat rate applies. Express shipping incurs additional charges regardless of the order value.

DCKart currently ships across India, covering over 19,000 pin codes. While we strive for nationwide coverage, certain remote or restricted areas may be unserviceable by our logistics partners. You will be notified at checkout if your pin code is currently unserviceable.

All orders are processed within 24 to 48 hours of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been successfully processed and prepared for dispatch.

Once your order is dispatched, you will receive a shipping confirmation email and SMS containing your tracking number and a link to our logistics partner portal. You can also track your shipment in real time in the Order History section of your DCKart account.

Please ensure that your delivery address is accurate and complete, including any relevant landmarks and a valid contact number. We cannot change the delivery address once the order has been dispatched. DCKart is not responsible for failed deliveries due to incorrect address information provided by the customer.

While we make every effort to meet our estimated delivery times, unforeseen circumstances such as extreme weather conditions, natural disasters, strikes, or logistical disruptions may cause delays. In such events, we will proactively communicate with you and provide updated delivery estimates.

If your package arrives damaged, please refuse the delivery or accept it with a remark on the courier receipt. Contact our support team within 48 hours with photographic evidence. If a package is marked as delivered but you have not received it, or if it is lost in transit, please notify us immediately so we can initiate an investigation with our shipping partners.

At this time, DCKart operates exclusively within India. We do not offer international shipping. We are continuously evaluating expansion opportunities and will update this policy when international delivery becomes available.

We partner with top-tier logistics providers including BlueDart, Delhivery, Ecom Express, and Xpressbees to ensure reliable and secure delivery of your orders. The specific carrier for your order is automatically assigned based on your location and the package dimensions.

Fragile items, electronics, and oversized products require special handling and packaging to ensure they reach you safely. These items may incur a minor handling fee, which will be clearly displayed during checkout. Bulk orders may be split into multiple shipments.

Certain products, such as hazardous materials, flammable liquids, or items restricted by local laws, cannot be shipped to specific regions. If an item in your cart is restricted in your delivery area, you will be prompted to remove it before completing checkout.

Have a question about your shipment? Reach out to our support team anytime.